1. Scope of This Policy

This Privacy Policy applies to all personal data collected through www.cargosplitshield.com. We are committed to protecting your privacy in full compliance with the EU General Data Protection Regulation (GDPR) and applicable consumer protection laws in Germany and the United States.

2. Categories of Data Collected

We collect only the data necessary for your purchase and support:

  • Contact details (Name, email, billing/delivery address).
  • Order information (Purchase history, product preferences).
  • Communication records (Email support logs).
  • Website interaction data (Browser type, device info, performance metrics).

3. Purpose of Processing

We process personal data solely for:

  • Order Fulfilment: Processing payments, packaging, and arranging direct shipment from our German facility.
  • Customer Support: Responding to queries and providing assistance.
  • Legal Compliance: Fulfilling statutory record-keeping obligations required by German tax and commercial law.

4. Payment Processing

Payments are securely processed via Stripe. We do not store your full payment card details on our servers. Stripe acts as an independent data processor for payment services, ensuring compliance with global security standards.

5. Data Retention

We retain data according to the following schedule:

  • Transaction Records: Retained for exactly 10 years to comply with mandatory German accounting and tax laws (HGB/AO).
  • Communication Data: Retained for the duration of the enquiry and up to 2 years for quality assurance.
  • Technical Data: Deleted or anonymised once no longer required for website performance.

6. Data Sharing

We share data only with essential partners:

  • Payment Processors: Stripe for secure transaction handling.
  • Logistics Providers: Carriers required to physically transport your orders from our warehouse.
  • Operational Support: Reliable service providers supporting our website and communication infrastructure.
    All partners are contractually obligated to process data strictly under our instructions and in accordance with GDPR.

7. International Data Transfers

We prioritize keeping data within the EEA. If data is transferred to partners in the United States, we ensure compliance through appropriate safeguards, including the use of Standard Contractual Clauses (SCCs).

8. Data Subject Rights

You have the right to access, correct, delete, or restrict the processing of your personal data. To exercise these rights, please contact us at trunk@cargosplitshield.com.

9. Security Measures

We implement robust technical and organisational security measures to protect your data from unauthorized access, accidental loss, or destruction.

10. Policy Updates

This policy may be updated to reflect regulatory changes. The most current version is always available on this page.