1. What payment methods are accepted? We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, and other secure electronic wallet options supported at checkout. All payments are processed through secure, industry-standard payment infrastructure. To ensure your security, no full card details are stored on our systems.
2. How long does order processing take? Orders are processed and prepared for dispatch within 1–3 business days after payment confirmation. This includes quality verification and secure packaging at our German facility.
3. What are the delivery times? We ship directly to European and United States markets using reliable international carriers including DHL, FedEx, and UPS.
- Estimated delivery time: 3–9 business days after dispatch.
- We actively monitor all shipments to ensure they arrive within the estimated timeframe.
4. Will I receive tracking information? Yes. Upon dispatch, tracking updates are sent automatically to the email address provided at checkout. These updates include all key shipment milestones, such as dispatch confirmation, transit progress, and final delivery status.
5. What happens if my order is delayed? We prioritize your shipment’s arrival. If an order exceeds the expected delivery timeframe, our team will immediately initiate an official enquiry with the carrier to resolve the delay. In the event of a transit loss or significant delay, we guarantee a resolution by providing a full order replacement or a complete refund to the buyer.
6. Can I cancel or modify my order? We aim to fulfill orders quickly. If you need to modify or cancel your order, please contact our support team at trunk@cargosplitshield.com immediately after placing your order. While we cannot guarantee modifications once processing has commenced, we will make every effort to assist you if the order has not yet been handed to the carrier.
7. What is the return policy? Customers within the European Union are entitled to a 14-day withdrawal period starting from the day the goods are received. To initiate a return, please contact our support team via email. We will guide you through the return process to our facility.
8. What if my item arrives damaged or incorrect? If an item arrives with any defect or does not match your order, please contact us at trunk@cargosplitshield.com with your order number and photographic evidence. We prioritize these cases; upon verification, we will arrange an immediate replacement or a full refund. In confirmed cases, a return of the affected item will not be required.
9. Who should I contact for support? Our internal support team is ready to assist you:
- Brand: Carbon Zero Storage Bitterfeld GmbH
- Email: trunk@cargosplitshield.com
- Telephone: 498980036845
- Address: Münchner Straße 18, 85774 Unterföhring, Germany
10. Where is your company based? Our operations and fulfillment center are managed directly from Germany: Münchner Straße 18, 85774 Unterföhring, Germany.