Company Information:

  • Operator: Carbon Zero Storage Bitterfeld GmbH
  • Address: Münchner Straße 18, 85774 Unterföhring, Germany
  • Support Email: trunk@cargosplitshield.com
  • Telephone: 498980036845

1. Scope

These Terms apply to all transactions conducted on www.cargosplitshield.com for customers in Europe and the United States. By placing an order, you agree to these binding terms.

2. Order Processing

Orders are processed, quality-checked, and handed over to our shipping carriers within 1 to 3 business days of payment confirmation. Once dispatched, an automated email containing tracking information will be sent to the address provided at checkout.

3. Shipping and Delivery

  • Carriers: We utilize professional international carriers, including DHL, FedEx, and UPS.
  • Transit Time: Delivery is expected within 3 to 9 business days post-dispatch, depending on the destination.
  • Delivery Assurance: Responsibility for the goods remains with Carbon Zero Storage Bitterfeld GmbH until the item is successfully delivered to the shipping address provided. In the event of a delivery delay exceeding 15 business days, we will initiate a formal investigation with the carrier and provide a full replacement or a total refund to the customer.

4. Right of Withdrawal (EU Customers)

In accordance with EU consumer protection law, customers within the European Union have the right to withdraw from this contract within 14 days of receiving their goods without providing any reason.

  • Procedure: To exercise this right, notify us via trunk@cargosplitshield.com.
  • Return Conditions: Returned items must be in their original condition. We will process your refund via the original payment method within 14 days of receiving the returned goods.

5. Returns and Refunds

We guarantee the quality of our products. Returns or replacements are accepted if:

  • Items are received with manufacturing defects or damage.
  • Items do not match the product specifications.
  • A valid withdrawal request is submitted within the 14-day period.
  • Requirement: For damaged items, we kindly request photographic documentation to expedite the verification process.

6. Limitation of Liability

To the extent permitted by applicable law in Germany, the European Union, and the United States, our total liability is limited to the purchase price of the items. We ensure full compliance with all mandatory consumer protection regulations applicable to your jurisdiction.

7. Governing Law

These terms are governed by the laws of the Federal Republic of Germany. Any disputes arising from these services shall be subject to the jurisdiction of the competent courts in Germany, without prejudice to mandatory consumer rights in your country of residence.

8. Contact

For all order-related assistance, please contact our support team at:
Email: trunk@cargosplitshield.com
Address: Münchner Straße 18, 85774 Unterföhring, Germany